Returns & Exchanges
At Chicago Music Exchange, we want you to be 100% satisfied with your gear, which is why we offer a straightforward return process for most electronics and instruments. If your purchase doesn't hit the right note, you can return it within 30 days for a full refund or exchange.
Initiate Your Return
Contact our support team or log into your account to request a Return Authorization (RA) number within 30 days of receiving your item.
Pack Your Gear
Carefully repack your item in its original factory packaging, including all manuals, cables, and accessories to ensure a full refund.
Ship It Back
Affix the provided shipping label to the box and drop it off at any authorized carrier location, ensuring the RA number is clearly marked on the outside.
Inspection and Refund
Once our technicians inspect the gear to confirm its original condition, we will process your refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing