Frequently Asked Questions
Everything you need to know about your next gear upgrade.
What is the Chicago Music Exchange return policy?
We offer a 3-day return period for vintage gear and a 30-day return period for most new and used items. Items must be returned in their original condition.
Do you offer international shipping for electronics and pedals?
Yes, we ship gear worldwide. Please note that international customers are responsible for all duties, taxes, and customs fees incurred by their country.
How do you ensure the quality of used instruments and amplifiers?
Every piece of gear undergoes a rigorous multi-point inspection and professional setup by our expert technicians before it is listed for sale.
Can I trade in my current gear for store credit?
Absolutely. We offer a 'Sell & Trade' program where you can receive a cash offer or a higher value in store credit toward your next purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you get the gear you need now.
How long will it take for my order to ship?
Most in-stock orders placed before 2:00 PM CST ship the same business day. You will receive a tracking number via email as soon as your label is created.